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ERP Analyst

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Akron, OH
Job Type
Direct Hire
Jun 13, 2017
Job ID
Job Summary:  
This position is responsible for ensuring on-time design, configuration, delivery, testing, implementation, maintenance and end user satisfaction associated with the ERP system and related systems.  Key activities include defining functional and technical specifications, and configuring the ERP software.  Other activities include creating/maintaining reports and dashboards, training, end user support, and application administration.  Additional responsibilities include troubleshooting and problem resolution for current and future functionality.
Major Responsibilities/Activities:                                       
  • Provide ERP system support for all business units, including investigating, diagnosing and correcting ERP system issues.
  • Assist in the completion of ERP project tasks, including following up on open items, tracking issues, reporting project progress to the CIO and recommending solutions.
  • Act as point person on system configuration changes.
  • Interface to ERP vendor for technical questions and issues.
  • Oversee change management for ERP system revisions, release updates and bug fixes.
  • Manage system testing and coordinate user acceptance testing.
  • Assist business units in analyzing and refining business processes to leverage ERP system capabilities.
  • Facilitate meetings/user sessions focused on defining and documenting business requirements for ERP system and process changes.
  • Develop queries and reports in support of business operations
  • Will have regular interaction with system users, vendors, and external consultants
Knowledge, Skills, Abilities & Other Characteristics:
  • Bachelor’s degree in Information Systems or related IT field.
  • At least 5 years of experience with a SQL Server based ERP system in a manufacturing environment.
  • Proficient with SQL scripting and database technology.
  • Proficient with Crystal Reports, SSRS, or similar 4GL reporting tool.
  • Ability to effectively function as a liaison between technical and functional staff.
  • Self-starter with the ability to work under limited supervision.
  • Adept at analyzing and solving complex business application problems.
  • Working knowledge of project management fundamentals.
  • Excellent interpersonal skills with demonstrated customer service mentality.
  • Good understanding of current applications and trends in Information Technology as it relates to manufacturing operations and ERP solutions.
  • Ability to travel locally to Northeast Ohio sites on a regular basis.